Effective Date: 1 January 2026
Last Updated: 1 January 2026
At Griffon Casino, we are committed to promoting responsible gaming and ensuring that our platform remains a source of entertainment rather than a problem. We recognise that for the vast majority of our players, online gaming is an enjoyable leisure activity. However, we also acknowledge that for some individuals, gaming can become problematic. This Responsible Gaming Policy outlines the measures, tools, and support systems Griffon Casino UK has implemented to help players maintain control over their gaming activities.
Griffon Casino is licensed and regulated by the UK Gambling Commission (UKGC), and we adhere to the highest standards of player protection. Our commitment includes:
Problem gaming occurs when gambling behaviour interferes with daily life, relationships, work, or financial stability. Recognising the warning signs early is crucial. Consider whether gaming is becoming problematic if you experience any of the following:
Griffon Casino online provides players with access to self-assessment questionnaires designed to help you evaluate your gaming habits. These confidential tools can help you determine whether your gaming behaviour is within healthy limits or if you may need additional support.
Our self-assessment tools are based on clinically validated screening instruments and cover areas such as:
You can access these tools at any time through your Griffon Casino login portal under the "Responsible Gaming" section.
Griffon Casino bonus features and gaming platform include comprehensive tools that allow you to maintain control over your gaming activities:
Set daily, weekly, or monthly limits on the amount of money you can deposit into your Griffon Casino account. Once set, deposit limits take effect immediately for increases, while decreases are applied after a 24-hour cooling-off period.
Establish limits on the amount you can lose over a specific period. Loss limits are calculated as deposits minus withdrawals and help you avoid chasing losses.
Control the total amount you can wager within a given timeframe, regardless of wins or losses. This tool helps you manage your overall gaming activity.
Set maximum session durations to receive reminders when you've been playing for a specified period. This feature helps prevent extended gaming sessions and encourages regular breaks.
Receive pop-up notifications at regular intervals showing how long you've been playing and your current balance. Reality checks help you stay aware of time spent gaming.
Temporarily suspend your Griffon Casino UK account for a period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to access your account or receive marketing communications.
All player protection tools can be activated through your account settings. If you need assistance setting up any of these features, our support team is available 24/7 to help.
Self-exclusion is a more comprehensive measure designed for players who feel they need to stop gaming entirely. When you self-exclude from Griffon Casino, the following measures take effect:
Griffon Casino is registered with GAMSTOP, the UK's national self-exclusion scheme. By registering with GAMSTOP, you can exclude yourself from all UKGC-licensed online gambling operators for a period of 6 months, 1 year, or 5 years.
To register with GAMSTOP, visit www.gamstop.co.uk. This free service is independent of Griffon Casino and applies across all participating operators.
For comprehensive exclusion across all gaming venues, you may also consider registering with:
Griffon Casino has a zero-tolerance policy regarding underage gambling. It is illegal for anyone under the age of 18 to create an account or participate in gaming activities on our platform. We employ multiple safeguards to prevent underage access:
If you suspect that a minor has accessed Griffon Casino login services using false information, please contact our support team immediately at support@griffon-casinos.com.
Griffon Casino partners with leading responsible gaming organisations to ensure players have access to professional support when needed. The following resources are available:
GamCare provides free information, advice, and support for anyone affected by problem gaming. Services include:
Visit www.gamcare.org.uk for more information.
BeGambleAware offers confidential advice and support through:
Visit www.begambleaware.org for assistance.
Gamblers Anonymous is a fellowship of men and women who share their experiences and support each other in recovering from gambling problems. Find local meetings at www.gamblersanonymous.org.uk.
Provides residential treatment programmes for men and women with severe gambling addictions. Contact them at www.gordonmoody.org.uk or call 01384 241292.
All Griffon Casino staff members receive comprehensive training in responsible gaming practices and problem gambling identification. Our customer support team is trained to:
If our team identifies concerning patterns in your gaming activity, we may proactively reach out to discuss your account and offer support tools. This intervention is conducted with respect for your privacy and wellbeing.
Griffon Casino adheres to strict marketing standards to ensure our promotional activities are socially responsible:
In compliance with UKGC regulations, Griffon Casino UK may conduct affordability assessments and request source of funds documentation when certain thresholds are met. These measures are designed to:
We understand these checks may be inconvenient, but they are essential components of our player protection framework. All information provided is handled confidentially and in accordance with our Privacy Policy.
When you request to increase deposit, loss, or wagering limits, Griffon Casino online implements a 24-hour cooling-off period before the new limit takes effect. This delay provides time for reflection and helps prevent impulsive decisions during emotional moments.
Conversely, requests to decrease limits or activate restrictions take effect immediately to provide instant protection when you recognise the need for tighter controls.
If you have concerns about how Griffon Casino has handled responsible gaming matters, you may file a complaint through our formal complaints procedure outlined in our Terms and Conditions. You also have the right to escalate unresolved issues to:
Griffon Casino is committed to continuously improving our responsible gaming measures. We regularly review our policies and practices to ensure they reflect current research, regulatory requirements, and best practices within the industry.
We welcome feedback from players, advocacy groups, and regulatory bodies to enhance our player protection framework and make Griffon Casino a safer environment for all users.
If you have questions about this Responsible Gaming Policy or need assistance with any protective tools, please contact us:
Remember: Gaming should be entertaining, not a way to make money or solve financial problems. If you feel your gaming is becoming problematic, don't hesitate to use the tools and resources available. Seeking help is a sign of strength, not weakness.
Griffon Casino is committed to responsible gaming. When the fun stops, stop.
Griffon Casino is operated under a licence issued by the UK Gambling Commission. Licence Number: 000-000000-R-000000-XXX
